Frequently Asked Questions

If you are managing your own property:

1) You will hold the security deposit during the lease. We can either collect the security deposit for you, or you can collect it directly from your tenant(s). If we collect the security deposit for you, the funds won’t be immediately available. Instead, they will be wired to you after processing, usually within two weeks. Because of this delay, most owners prefer to have the tenant(s) pay the security deposit directly to them on move-in day.

2) You must coordinate move-in with your tenant. You will need to schedule a time with your tenant to meet at the property on move in day to pass off the keys, garage door openers, etc.

Please let us know before we begin marketing your property if there is anything that does not work properly that you don not intend to fix prior to tenants moving in.

Also, please inform us if there is anything at your property the tenants do not have permission to use. This could include appliances, gas fireplaces, garage door openers, hot tubs, etc.

Yes. All owners are expected to thoroughly clean or have your property professionally cleaned prior to any tenants moving in.

Additionally, you may be asked to perform maintenance or cleaning to the property prior to move-in as a term of acceptance by an applicant. If you are not willing to perform such tasks as requested, it is within your rights to deny the lease.

Understand that Renter’s Warehouse warranties the tenant, not the rent payments. However, if rent is unpaid we have a highly skilled Rent Collection Team that will do everything they can do legally to collect rent on your behalf, but the warranty does not cover lost rent.

Yes, you can deny an applying tenant. However, we must receive in writing or by email why you are denying a tenant, whether it be poor credit, criminal history, rental history, etc.

Per Fair Housing Law, it is illegal to deny tenants based on any of the following categories:
• Race
• Sex
• Color
• Religion
• Familial Status (children)
• Public Assistance
• Sexual Orientation
• Marital Status
• Disability
• National Origin
• Creed
• Age

By law, we must forward any and all tenant applications directly to you for your approval or denial. Regardless of the quality of the application, we are legally required to send you any and all applications.

Also by law, we are not allowed to “stack” several applications and send them all at once. We must send all applications to you in the order they are received, one at a time, for your approval or denial.

Additionally, please note that the quicker you approve or deny applications, the sooner you will have a tenant moved in! Time is of the essence.

Thanks for asking! We generally prefer email for all our communications. However, if you prefer a different method, please let us know.

Obviously, if something is time-sensitive, we will reach out by phone or text.

The upfront commission we receive is based on the term length of the signed lease. For instance:
• 0-17 mo = 1 month’s rent
• 18-35 mo = 1.5 month’s rent
• 36+ mo = 2 month’s rent

If you choose to sign up for both Tenant Placement and Tenant Management, and you sign a 1 year lease, Renters Warehouse will retain out of monthly rent:
• Month 1: All rent for finding you the tenant (Tenant Placement Fee)
• Month 2: $99 Management Account Set Up Fee
◦ $218 ($109 x2) for month 1 and 2 of Management Services
◦ $400 Operating Fee (this will be returned to you at the end of the lease)
• Months 3-11: $109 Management Fee
• Month 12: $109 Management Fee ($400 Operating Fee will be returned to you)

Also, once a year in January, owners are charged $10 for the production of and postage for the Certificate of Rent Paid form that is mailed to your tenants.

Sometimes. In most cases, it is within your rights as the owner to not allow pets at your property.

However, if an animal is deemed an emotional support animal (ESA), you are legally required to allow the animal at your property. You are also not allow to charge an additional pet deposit for ESA’s, since they are not legally classified as “pets.” If there is any damage done by an ESA, you can use funds from the tenant’s security deposit for repairs.

Knowing this, if having an animal at your property is a deal breaker, you should reconsider leasing your property.